Lexus Ranks Highest of Any Luxury Brand in 2012 J.D. Power and Associates CSI Study
| Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2012 Customer Service Index (CSI) StudySM for the fourth consecutive year. Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 15 points above the segment average and the highest numerical score in the study, regardless of segment.
'Lexus dealers continue to raise the bar in delivering on the promise of industry-leading customer satisfaction,' said Mark Templin, Lexus group vice president and general manager. 'We are thrilled that their tireless efforts at exceeding customer expectations resulted in Lexus being the highest ranked brand in CSI for the 15th time, more than any other manufacturer.'*
The 2012 CSI Study is based on responses from owners and lessees of 2007 to 2011
model-year vehicles. The study was fielded from October through December 2011. Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study from 1991-1995, 1997-2001, 2006, and 2009-2012.
| KIA RECEIVES TOP-10 RANKING FOR INITIAL QUALITY IN 2013 J.D. POWER AND ASSOCIATES STUDY◾Kia achieves its highest-ever IQS ranking and outpaces the industry average|
◾Soul scores second-consecutive IQS award while Sportage claims its first segment award
IRVINE, Calif., June 19, 2013 – J.D. Power and Associates' 2013 Initial Quality Study (IQS) has ranked the Kia Soul and Kia Sportage as leaders in the Compact Multi-Purpose Vehicle and Sub-Compact CUV segments, respectively. And, for the first time, Kia ranks among the automotive industry's top 10 nameplates for initial q....