Hyundai Wins 'Best SME Aftersales Programme' For Fifth Consecutive Year

March 8, 2018 by Hyundai

•Hyundai's award-winning aftersales programme delivers tangible cost savings to SMEs

•Industry experts recognise outstanding levels of low-cost, high quality support that Hyundai's Fleet Aftersales Charter gives SME customers

•Expert judging panel names Hyundai's Aftersales service the best in the business

High Wycombe, 7 March 2018 – Hyundai Motor UK has been named 'Best SME Aftersales Programme' by Business Car Manager for the fifth consecutive year. The panel of industry experts named the company's aftersales programme 'the best in the business' after evaluating it against entries from across the industry.

The judging panel for Business Car Manager magazine, an automotive industry title dedicated to helping SMEs make informed company car decisions, identified Hyundai's Fleet Aftersales Charter as the most important factor in awarding the top accolade to Hyundai's SME aftersales programme for the fifth year in succession.

Ralph Morton, Editorial Director at Business Car Manager, said: 'Hyundai continues to have the stand-out after sales programme for SMEs. It is, simply, unbeatable. There has never been another winner of this award since we started it five years ago, such is the comprehensive nature of the in-life offering Hyundai makes to SMEs. Congratulations Hyundai. An outstanding achievement.'

Hyundai's industry-leading Fleet Aftersales Charter delivers an outstanding experience for SME fleet customers. The Charter sets out transparent pricing and processes, aims to make aftersales services easier to use, and helps to reduce the cost of ownership for fleets.

Tony Whitehorn, President and CEO, Hyundai Motor UK said: 'We are very proud to have won this award for the fifth consecutive year. As a business we have been very focussed on improving services to our customers at every touch point and this award is a testament to the success of our approach. Hyundai UK works very closely with its dealer network to ensure it always delivers the best possible experience for our small- and medium-sized business customers, ensuring they attain the greatest efficiency in their company fleets.'

SMEs can save money with Hyundai's fleet aftersales service, benefitting from hourly labour rates that are capped at £60 (+VAT), a 27% discount on MoT costs, and a 10% discount on parts and accessories. Aftersales services are also easier and quicker to access, with a guaranteed service appointment within 48 hours – or within five days where a courtesy car is required. A 'Fleet Response' service for accredited Hyundai fleet vehicles means that company car drivers are supported whenever there is a risk to onward mobility. The brand sets a target time of 60 minutes to either diagnose the problem or provide alternative onward transportation.

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Hyundai's commitment to help fleets run their cars as cost-effectively as possible extends to making sure that visits to a dealership for servicing are as convenient as possible. Free Wi-Fi and refreshments are provided with 'hot-desk' facilities for business users who wish to wait on site, plus their car is always returned freshly washed and vacuumed following servicing or repairs.

Additional benefits of choosing Hyundai's company cars include the brand's acclaimed 5-Year Unlimited Mileage Warranty, roadside assistance and vehicle health checks as standard, further helping to keep costs low for SMEs.