Mobile Crash Response
If you or your loved ones need to be on the road and need a jump, have a flat or get locked out, use the OnStar Guardian app to request Roadside Assistance for any vehicle.
The red Emergency button in the app provides access to OnStar Emergency-Certified advisors, who are available 24/7. These advisors are certified by the International Academies of Emergency Dispatch and can assess a situation, contact 911 as needed, provide critical medical instruction and stay on the line until help arrives.
OnStar members and the loved ones they choose can share their location with the entire group in the 'My Family' section of the app. Members can have added peace of mind and see locations of their loved ones, based on the location of their smartphone, right in the app. During the COVID-19 pandemic, GM and OnStar have taken many actions to support our members, including Crisis Assist, advisor screenings for COVID-19 symptoms, routing assistance to COVID-19 testing facilities, and 24/7 Command Center monitoring of Centers for Disease Control and Prevention, Federal Emergency Management Agency, Department of Homeland Security and public safety channels for the most current information. OnStar members can check their eligibility and redeem the complimentary OnStar Guardian offer at: onstar.com/guardian. 1 OnStar Guardian app: Available on select Apple and Android devices. Mobile Crash Response services are intended for use in vehicles only and can connect automatically on Android devices only. Service availability, features and functionality vary by device and software version. Active service plan, OnStar Guardian service plan add-on, cell reception, GPS signal, and device data connection required. Terms, limitations and restrictions apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Roadside service provided by Allstate Roadside Services for vehicles only, towing services have additional fees. See onstar.com for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).
Launched in 1996, OnStar is a wholly owned subsidiary of GM Holdings LLC ('GM') and offers emergency, security and navigation services in Chevrolet, Buick, GMC, Cadillac, Opel and Vauxhall models. OnStar offers a range of subscription services such as Automatic Crash Response, Emergency Services and Stolen Vehicle Assistance.