Top of the shops: ŠKODA Retailers honoured at annual awards

February 25, 2022 by Skoda

ŠKODA's Retailer of the Year awards recognises the best in the business

West End Garage ŠKODA in Edinburgh named overall Retailer of the Year

The awards showcase the best-performing dealerships across nine categories

Milton Keynes, 24 February: ŠKODA UK has announced the winners of its annual Retailer of the Year (ROTY) awards, with West End Garage ŠKODA in Edinburgh scooping the top prize for 2021.

The prestigious annual awards highlight the hard work and dedication of the ŠKODA network. With 131 retailers across the UK and Northern Ireland and nine key categories awarded, competition is fierce.

The top spot is based on consistently excellent performance throughout the year, taking into account sales, aftersales and customer satisfaction. West End Garage ŠKODA in Edinburgh proved a strong contender in 2021 taking home the top accolade of Retailer of the Year.

This year's runners-up were Simpsons ŠKODA (Great Yarmouth) and D M Keith ŠKODA (Grimsby), who were awarded second and third place, respectively.

Kevin Rendell, Head of Sales Operations, ŠKODA UK, commented on the awards: 'The last 12 months have continued to throw challenges to our retailer network, who I am proud to say have been nimble and adaptive to ensure that our customers still receive the very best service. Huge congratulations goes to the Edinburgh team at West End Garage ŠKODA, who have enjoyed a brilliant year and set a high standard for business excellence.'

ŠKODA customers are more satisfied than consumers of any other automotive car brand according to the January 2022 UK Customer Satisfaction Index (UKCSI). The Czech brand increased its overall score and topped the automotive sector for customer satisfaction.*

CATEGORY WINNERS

People Excellence

Joint winners:

Simpsons ŠKODA (Great Yarmouth)

D M Keith ŠKODA (Huddersfield)

D M Keith ŠKODA (York)

Customer Experience

Howard Abraham (Motors) Limited (Lurgan)

Digital Experience

Listers ŠKODA (Coventry)

Service & Parts

West End Garage ŠKODA (Edinburgh)