Subaru scores top marks across several categories in American Customer Satisfaction Index Survey Automobile Study
August 24, 2022 by Subaru
Subaru Recognized for Safety, Dependability and Product Quality for Second Consecutive Year
Subaru of America, Inc. today announced that the automaker was ranked number one in Safety, Drive Performance and Service Quality, and was also top-rated amongst other automakers for Dependability, Product Quality and Overall ACSI® Score in the 2022 American Customer Satisfaction Index Survey (ACSI) Automobile Study.
The ACSI study and rankings are based on customers' opinions of their own vehicles, and results are reported on a 100-point scale. In the ACSI 2021-2022 Automotive Study of mass market vehicles, Subaru was rated as:
•#1 Brand for Safety, two years in a row
•#1 Brand for Drive Performance
•#1 Brand for Service Quality•Top-rated for Dependability, two years in a row
•Top-rated for Product Quality, two years in a row
•Top-rated for Customer Satisfaction
'We are pleased to be recognized by the ACSI as the No. 1 automotive brand in safety, drive performance and service quality – especially because this recognition comes directly from Subaru customers,' said Thomas J. Doll, President and Chief Executive Officer, Subaru of America, Inc. 'We understand that safety, quality and dependability are our customer's top concerns, and we will continue to deliver the top-notch Subaru ownership experience they expect.'
Developed in 1994 at the University of Michigan, ACSI is the only national cross-industry measure of customer satisfaction in the United States. The ACSI tracks more than 400 companies in 47 consumer industries across 10 economic sectors on an annual basis, and is the largest single benchmarking study in the U.S.
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For more information on the ACSI and the automobile rankings, visit theACSI.org. ACSI is a registered trademark of American Customer Satisfaction LLC.
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