Volker Konrad takes on a new role at Volkswagen AG as Managing Director OTLG, Region Central Germany, Kassel

After leading the Group Aftersales function for Volkswagen Group UK since October 2017, Volker Konrad will be returning to Volkswagen AG as Managing Director OTLG, Region Central Germany, Kassel.

Thanking Volker for his almost four years in the UK, Alex Smith, Managing Director of Volkswagen Group UK, commented: 'During his almost-four years in the UK, Volker has driven an increased focus on workshop retention and customer loyalty introducing the Customer Propositions function which supported heavily in launching the 'All-in' product – the breakthrough aftersales care package that we are launching across all brands of Volkswagen Group UK.

'Volker played a vital role during the pandemic, steering the parts supply chains to ensure our networks kept emergency vehicles and key workers mobile during the past year.

'We wish him well in his next endeavours.'

Smith continued: 'I am delighted that Sylvain has agreed to join us from Volkswagen AG, bringing his over 30 years of experience in automotive sales and aftersales.'

While Volker Konrad assumes his new role from 1 July, Sylvain Charbonnier will start in the UK on 1 August.