Ford Credit Earns Sixth J.D. Power Top Ranking Since 2015

•Ford Credit ranks No. 1 among mass market brands in 2022 Consumer Financing Satisfaction Study

•Ford Credit top-ranked in factors of application and approval, customer orientation, and billing and payments

Ford Credit has earned the highest ranking in the J.D. Power 2022 U.S. Consumer Financing Satisfaction Study. This was the company's sixth* top ranking in the mass market segment since 2015.

'As we evolve to become a reason people choose and stay with Ford, the customer is at the center of every plan and action,' said Sylvia Veitia, Ford Credit executive vice president of Operations. 'We concentrated a lot over the past year on improving the customer experience, including more relevant communications and service to treat customers like family.'

Ford Credit led in overall satisfaction in the 2022 study, with a score of 877 on J.D. Power's 1,000-point scale. The score improved 10 points from 2021 and was 28 points above the segment average. Ford Credit also ranked atop the field in application and approval, customer orientation, and billing and payments.

'I am proud of our team's improved scores and leadership in attributes involving key customer touch points. We never stop working to be better,' Veitia said.

Ford Credit continues investing heavily in strengthening technologies and processes to benefit the customer. The company has brought on employees from technology leaders to help it deliver more impactful results faster.

Photo credit: Ford
posted on conceptcarz.com

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